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FAQ

Returns & Exchanges

We hold all orders for 24 hours before putting them into production.  Because every item is made by hand, to order we do not allow order changes or cancellations after 24 hours.

Chele accept returns within 7 days. Contact us right away with any concerns, because we want you to be absolutely satisfied with your piece! Unworn, undamaged pieces must be exchanged within 14 days of receipt (based on USPS timestamp date received).

All exchanges require pre-authorization. Please email chele@gmail.com with your order information and you will be supplied with an exchange authorization form. Returns may take up to 10 business days to process from date of receipt at the studio.

If you are not satisfied with an item and don’t know what to get next we are more than happy to keep credit on file! Follow “How do I exchange my order” instructions and ask for store credit. Email us at chele@gmail.com to redeem your credit when you are ready to order.

Oh no! We are really sorry if we made a mistake on your order. We are happy to fix or remake your items. Please reach out to us at chele@gmail.com and we will take care of you!

Sales

No, we cannot offer the coupon if you did not order during our sale. We receive such a large amount of emails asking to honor the sale discount. While we would love to, it just isn’t possible with our work load.

If you ordered before our holiday sales cutoff, we do our utmost very best to push all holiday sales that meet our deadline. However, once your package is dispatched, we are no longer responsible for packages in transit.

At this time we have made the decision to exclusively sell on chelecollection.com and Thank you so much for the interest, and will consider doing wholesale in the future!

Collaborations

We love teaming up with influencers that align with our brand! If you fit the below guidelines, email us at Chele@gmail.com.

Have around 5,500 legitimate followers

Post within 2 weeks of receiving items

Tag our instagram account with @chelecollection & use #chele or other Chele designated hashtags

JM GIVEAWAY GUIDELINES

Want to spread Chele love through out your insta community?! We will give you Chele Credit to host your own giveaway. If the guidelines below suit you, email us at Chele@gmail.com.

Email us Chele@gmail.com to receive a media kit.